Room introduction

Online Booking FAQs: 

Q1.I want to book a room online? How do I pay? How do I check-in? 
Ans: Click "Book Now" on the home page to link to the reservation page. Once you have selected your dates and room type, the system will guide you through the process of entering your credit card details to settle your reservation in full and the order will be confirmed. When you check-in, please inform us of the order number and present the original ID card of the guest. 

Q2.Can I pay with my Taiwan Traveler Card? Can I get a same-day invoice? 
Ans: Yes, you can. When you enter the booking check-out page, there is an option for the Taiwan Traveler Card. Just check the box in front of the option. When you choose to use your Taiwan Traveler Card to pay online, you will be able to register a pre-purchase transaction, and the date of registration will be the date of your stay.

Q3.The room I want to book is not available on the official website or is on a waitlist, how can I book? 
Ans: If the room type you want to book is no longer available on the website, it means that the room type is full for that day. We suggest you join the waitlist on the website or contact our customer service staff by phone. 

Q4.What should I do if I need to add an extra person to my room, change the room type or change the date after the reservation is made? 
Ans: If you need to change your order due to a change of guests after a successful online booking, please contact the service staff at the resort directly. The relevant regulations will be handled according to the resort's on-site handling procedures. 

Q5.If I have made a successful online reservation and completed the payment, but for some reason I need to cancel and seek refund, when will I receive the refund and will the deposit be deducted? 
Ans: 1. The refund will be made to your credit card account within 3 to 5 business days from the date of receipt of your cancellation notice, due to the bank's processing time (approximately 7 to 14 working days). Depending on your credit card statement date, the refund amount may be charged to your current or next month's bill. 
2. For cancellation or change of reservation, no deposit will be deducted if the cancellation or change is made 14 days before the original check-in date (exclusive). Cancellations or changes made within 14 days prior to the check-in date will be handled in accordance with the "Standard Form Contract for Direct Booking by Individual Tourists of Hotels" published by the Tourism Bureau, Ministry of Transportation and Communications. 

Q6.Can I use your accommodation vouchers or other special package vouchers to book a room online?
AN:官網線上訂房系統需以信用卡支付房價總額之百分之三十作為訂金，三天以上連續假期，需同意支付所訂房價總額之百分之五十作為訂金，若使用住宿券或其他專案票券，請直接向渡假村訂房並持券至櫃台辦理入住，恕不受理線上訂房！

Q7.What is the customer service hotline for online reservations? 
Ans: If you have any questions, please contact our customer service hotline: 02-2356-3698, we will provide you with professional and friendly services.  Customer service hotline hours: Monday-Friday 9:00- 18:30. 

Questions and answers about the resort services. 

Q1.What are the check-in and check-out times at the resort? Is there a charge for late check-out? 
Ans: The check-in time for each resort is 3:00 p.m. and check-out time is 11:00 a.m. If you check out later, each resort will charge you according to the time period, so please inform the counter in advance and pay on site if necessary. 

Q2.What should I do if I want to stay on a specific floor or have other special needs? 
Ans: The rooms are arranged by each resort according to the actual reservation status, so we cannot guarantee a specific room type. For personal needs, please contact each resort directly and they will assist you depending on the actual availability. 

Q3.What are the bathroom facilities in the rooms? Are there any amenities provided in the rooms? Is there a baby bed or bathtub?
Ans: Except for Uni-Resort-Guguan, which provides a bathtub (hot spring water), all other resorts offer rooms with separate toilet and shower facilities. All rooms are provided with amenities. The resort also has playpens, baby baths, a steam sterilizer (no drying function), and bumper available. (Due to limited quantity, please call us and reserve after booking) 

Q4.Do you provide wireless internet access in the resort and in the rooms? 
Ans: Wireless Internet access is available in the lobby, meeting room and restaurant of each resort, and wired Internet access is available in the guest rooms. 

Q5.Are breakfast, lunch, dinner and afternoon tea served buffet style? Do I have to pay an additional fee? Are vegetarian food options available? 
Ans: There are two types of meals available at the resort, set menu and buffet style, and the type of food service depends on the situation on the day of arrival. If the room type you booked does not include meals, you can order food at an additional cost. Vegetarian options are available in all Uni-Resort locations; please book in advance. 

Q6.Can I bring my pet with me? 
Ans: The resort does not provide pet hotels, so it is not allowed to bring pets into the resort. 

Q7.What should I do if natural disasters and other force majeure factors affect my original reservation? 
Ans: If your reservation is cancelled due to typhoon, earthquake or other force majeure factors on the day of your stay (based on announcements by the local government of the administrative area where the resort is located). If you cancel your reservation, please contact our reservation staff by phone within one day before your original check-in date; we will reserve the room for later use without deducting your deposit. 

Q8.Reservation and service hotlines of each resort 
Ans: All resorts accept reservations within 3 months. 

The service hotlines are: 
Uni-Resort Mawutu: 03-547-8888;
Uni-Resort Guguan: 04-2595-0000;
Uni-Resort Kenting: 08-885-1088

Personal Information Collection Notice: 
The personal information you fill in on this website will only be used for future online booking or ticket pre-purchase for quick login and related services and contact, and will not be used for any other purposes. 

Check-in and check-out time: 
※ Check-in time is after 15:00 pm 
※ Check-out time is before 11:00 noon 
※Pets are not allowed 
※Please call first if you anticipate late check-ins. 
※If you encounter any problems, please call our reservation service hotline at 02-2356-3698 or the hotel at 08-885-1088.

Deposit Collection:
If you use our reservation system to make a reservation, you must agree to pay 30% of the total room price as a deposit in order to reserve the right to book your room and at prices offered online.
The remaining 70% of the room price should be paid to the front desk of each hotel on the day of check-in. 
For Chinese New Year holidays:  100% deposit is required , not applicable to the 30% deposit for ordinary weekdays and holidays as stipulated on this booking site.
Change of room date: The same order can only be changed once, and no "cancellation" will be accepted after the change.
Order changes will not be accepted within 5 days before the check-in date (inclusive). 

Cancellation: 
Cancellation on the day of check-in or no show on the day of check-in will result in a 100% deduction of the prepaid deposit. 
Cancellations made within 1 day prior to the date of arrival will be subject to a deduction of 80% of the prepaid deposit. 
Cancellations made within 2-3 days prior to the arrival date will be subject to a deduction of 70% of the prepaid deposit. 
Cancellations made within 4-6 days prior to the date of stay will be subject to a deduction of 60% of the prepaid deposit. 
Cancellation within 7-9 days prior to the date of stay will be subject to a deduction of 50% of the prepaid deposit. 
Cancellations made within 10-13 days prior to the date of stay will be subject to a deduction of 30% of the prepaid deposit. 
Cancellation up to and including 14 days before the date of stay will be charged 0% of the deposit. 
The above cancellation charges are calculated in New Taiwan Dollars. For cancellations from overseas, please confirm the amount in New Taiwan Dollars on the cancellation confirmation letter. The amount refunded on the credit card bill will be charged by the international credit card organization and the issuing bank according to their settlement exchange rate. 
Special Factors: In the event of a typhoon, earthquake, or other force majeure on the day of your reservation (based on the situation announced by the county government), please contact our customer service staff by phone. All matters shall be handled according to the hotel's regulations.
If you do not stay on the date reserved without a valid reason, the reservation fee will not be refunded in accordance with the regulations of this website. 

Breach of contracts attributable to the resort: 
If the resort is unable to fulfill the reservation contract due to any reason attributable to the resort:
(1) If the resort has received the deposit, it shall be refunded in full; the customer may additionally claim damages calculated at double the total contracted room price; if the resort has intentionally caused the failure to fulfill the contracted room price, the customer may claim damages calculated at triple the total contracted room price. 
(2) If the customer can prove that he or she has suffered damages other than those specified in the preceding paragraph, he or she may also request compensation. 
(3) If the parties have other agreements that are more favorable to the customer, the agreement shall be followed. 

Other provisions: 
If the resort is unable to fulfill the contract due to force majeure or other reasons that cannot be attributed to the resort and the customer, all deposits and other fees paid by the customer shall be refunded without interest. 
Minors under the age of 20 should obtain the consent of their legal representative before making a reservation! Invoices: Please ask at the counter when you check-in. 
Please be assured that the personal information registered on this reservation website is only for our company's use in making reservations for you, and not for any other use unrelated to this service. 
This hotel reservation guide is based on the "Standard Form Contract for Direct Booking by Individual Tourists of Hotels" issued by the Tourism Bureau, Ministry of Transportation and Communications.